Worldwide Delivery Information
You can order any of our products by telephone or online for delivery to an address of your choice. We aim to ship all orders placed by 2pm on weekdays on the same day. Orders placed after 2pm on a Friday will be dispatched the following Monday, or if there is a Bank Holiday, on Tuesday. In circumstances of exceptionally high order volumes, this may not always achievable. We will contact you if there is a problem.
Delivery is also available to the Channel Islands and the Isle of Man.
Royal Mail 1st Class Tracked is offered as standard with a delivery aim of 1-2 working days.
All orders over £60 in value are entitled to FREE 1st Class UK delivery.
For all other orders, postage charges are between £4.95 - £5.95 depending on the weight of items ordered.
You can also select Guaranteed Next-Day Delivery by 1pm at the checkout in order to receive the parcel within a dedicated time window Tuesday to Saturday. Please note, this can only be used for orders placed by 2pm on the day before desired delivery.
Click & Collect and Same Day Courier are not available online. If you would like to arrange either of these options, please call our Customer Service team on the number at the top left of the screen.
- Royal Mail achieves their delivery aims the majority of the time but items are only considered lost 10 working days after due date.
- Your unique tracking number will be provided with shipping confirmation and you will be able to track your parcel's progress with updates via text and email from the Royal Mail. If you are not at home, Royal Mail will leave their contact details for you to arrange a redelivery or collect from your local Post Office.
INTERNATIONAL DELIVERY - including EU
Before ordering we do advise to please read important Customs notice below
We ship to a selection of destinations worldwide on a DAP basis via the Royal Mail ‘Signed & Tracked’ service. Your unique tracking number will be provided with shipping confirmation. Charges are calculated automatically on the individual weight of products ordered.
We deliver to the EU 27 countries and the following additional countries:
- Hong Kong
- New Zealand
- UAE - subject to providing correct PO BOX number
IMPORTANT CUSTOMS NOTICE
As we deliver on DAP basis only, please note there may be additional Import VAT, Customs Duty and other taxes charged by the local customs authority before you can receive your shipment.
This applies to EU countries after Brexit as well as other destinations listed above.
This usually means that the parcel is delivered to your local post office rather than your home address, and you then need to collect the parcel from the post office upon payment of whatever customs charges are due. The delivery provider should inform you that the parcel is waiting but this does not always happen, and is sadly beyond our control. It is therefore really important to track your parcel very regularly, using the tracking link provided with your order confirmation.
You as a customer are responsible for paying these additional charges. Cosmetics à la Carte Ltd is not able to predict what these costs may be and is not required to reimburse such costs.
HOW LONG DELIVERY TAKES
Royal Mail delivery aim for international parcels is under 8 working days. Since Brexit this has not been reliably achieved, and so we can only suggest a delivery time of 8-20 days depending on the destination country due to the time taken to go through customs.
If you'd like to receive your order faster, you can also select Express Shipping at the checkout to use DHL and receive your order within 2-4 working days.
Cosmetics à la Carte Ltd is not responsible for any local charges that may occur nor can we be held responsible for delays due to customs activities, Royal Mail backlogs, adverse weather or industrial action. We have no control over any third party's processing and delivery times.
ITEMS RETURNED BY POSTAL SERVICE
If an item is not signed for and returned to us by the mail service, we can arrange to redeliver but this will incur additional shipping costs. If we cannot make contact with the customer to arrange a redelivery, after 5 working days, we will refund the full product cost excluding shipping charges and consider the order cancelled.