Worldwide Delivery Information
ROYAL MAIL STRIKE UPDATE
Royal Mail is taking industrial action on a regular basis at this time. Please expect delays in your delivery arriving. Contact Customer Service for alternative express delivery options.
CHRISTMAS DELIVERY 2022
Last posting dates for delivery by Christmas, according to the Royal Mail, are as follows. Please note these are guidelines not guarantees, and we encourage you to place time-sensitive orders as quickly as possible.
- Australia/New Zealand - 1st December
- EU - 9th December - but please bear in mind there may be additional delays in customs following Brexit that we cannot predict
- USA - 9th December
- UK - 19th December
- E-vouchers - 24th December
If you are concerned about a delivery arriving in time we do offer courier options both in UK and internationally. Simply give us a call, we're here to help.
You can order any of our products by telephone or online for delivery to an address of your choice. We aim to ship all orders placed by 2pm on weekdays on the same day. Orders placed after 2pm on a Friday will be dispatched the following Monday, or if there is a Bank Holiday, on Tuesday. In circumstances of exceptionally high order volumes, this may not always achievable. We will contact you if there is a problem.
Delivery is also available to the Channel Islands and the Isle of Man.
Royal Mail 1st Class Tracked is offered as standard with a delivery aim of 1-2 working days.
All orders over £60 in value are entitled to FREE 1st Class UK delivery.
For all other orders, postage charges are between £4.95 - £5.95 depending on the weight of items ordered.
You can also select Guaranteed Next-Day Delivery by 1pm at the checkout in order to receive the parcel within a dedicated time window Tuesday to Saturday. Please note, this can only be used for orders placed by 2pm on the day before desired delivery.
Click & Collect and Same Day Courier are not available online. If you would like to arrange either of these options, please call our Customer Service team on the number at the top left of the screen.
- Royal Mail achieves their delivery aims the majority of the time but items are only considered lost 10 working days after due date.
- Your unique tracking number will be provided with shipping confirmation and you will be able to track your parcel's progress with updates via text and email from the Royal Mail. If you are not at home, Royal Mail will leave their contact details for you to arrange a redelivery or collect from your local Post Office.
If an item is not signed for and returned to us by the mail service, we can arrange to redeliver but this will incur additional shipping costs.
We ship to a selection of destinations worldwide on a DAP basis via the Royal Mail ‘Signed & Tracked’ service.
We deliver to the EU 27 countries and the following additional countries:
- Hong Kong
- New Zealand
Your unique tracking number will be provided with shipping confirmation. Charges are calculated automatically on the individual weight of products ordered.
Royal Mail delivery aim for international parcels is around 6-8 working days. This is achieved most of the time but please note that maximum delivery time may be up to 20 working days for Europe, 25 working days for elsewhere.
You can also select Express Shipping at the checkout to use DHL and receive your order within 2-4 working days.
Your purchase will need to be signed for. Use your tracking number with your local mail provider to arrange a redelivery or a local collection.
Cosmetics à la Carte Ltd is not responsible for any local charges that may occur nor can we be held responsible for delays due to customs activities, Royal Mail backlogs, adverse weather or industrial action. We have no control over any third party's processing and delivery times.
IMPORTANT CUSTOMS NOTICE
As we deliver on DAP basis only, please note there may be additional Import VAT, Customs Duty and other taxes charged by the local customs authority before you can receive your shipment. This applies to EU countries after Brexit as well as other destinations listed above.
The customer is responsible for paying these additional charges. Cosmetics à la Carte Ltd is not able to predict what these costs may be and is not required to reimburse such costs.