Order online from this website or by post, phone, fax or email Order online: go to the page for the product you would like, choose a colour and size, then click the add to order button. To review your purchases or submit an order go to your order. Order by phone or fax: +44 (0) 20 7622 2318 (Mon-Fri 10am-6pm) lo-call: 0845 330 1273 (local rate in UK) Order by email: cosmetics@cosmeticsalacarte.com Order by post: 102 Avro House, Havelock Terrace London SW8 4AS, UK NEW Premium Delivery for the UK We now send our UK deliveries by Royal Mail Tracked which guarantees delivery - normally within 2 days. This service should prove much more reliable and less prone to disruption. No signature is required, so packages can be delivered while you are out - and you can track progress online at www.royalmail.com. Postage & Packing UK, N. IRELAND, CHANNEL ISLES: £3.50 first two items + 50p each subsequent item up to £7.50 maximum EUROPE, EIRE: £6 first item + £1 each subsequent item USA, AUSTRALIA, MIDDLE & FAR EAST: £8 first item + £1 each subsequent item Payment & delivery Credit/debit card orders despatched within 24 hours. Allow 7 working days for cheques to clear. If we have a delivery problem we will contact you. Guarantee If you are not satisfied with your order, please contact us within 14 days for a refund or exchange. All returns will be dealt with promptly and fairly. Samples When you place an order of up to £20 you can order one sample free. Orders over £20 qualify for a second free sample. Samples may not be re-ordered. Quality & service Our cosmetics are made by women for women who care what they wear. Ingredients are carefully selected with both technology and comfort in mind, then carefully combined in hand-blended quantities. Whether you order in person or by post we are always ready to advise and help you to make the most of your choices. Ingredients & testing None of our finished products have ever been tested on animals. Products are suitable for vegetarians. We like to use traditional, natural and organic ingredients where possible and test everything on ourselves first. Contact us if you would like further information information about ingredients. Preservatives Many of our formulations are preservative free. This includes most powder products (Eye Shadow, Cheek Colour, Silk Touch) and wax-based items (Lipstick, Lip Gloss, Velvet Tint, Cheek Tint, Undercover, Hydrabalm). To keep products fresh and safe for use up to two years we use minimal concentrations of preservatives in formulations containing water (Aqua) and choose preservatives that have proved effective and safe over many years. Allergy If you suffer from allergic responses and want to know which ingredient is causing the problem, contact a dermatologist and arrange to be patch tested. For known allergy sufferers, we can customise our products leaving out any problem ingredient - contact us to find out more.